FREQUENTLY ASKED QUESTIONS
- A Virtual Medical Scribe is a person who specializes in charting patients’ encounters into EHR in real-time.
- Virtual Scribe documents relevant information from patient visits, partners with the Physician to deliver efficient patient care.
- Exam rooms are equipped with a microphone and the exam room computers are connected with a secure HIPAA compliant remote access application such as LogMeIn
- Virtual Scribe updates EHR in real-time with relevant information from the patient encounter allowing the physician to focus on the patient.
- After the visit or at certain intervals, the physician reviews, edits and signs-off the visit notes.
- Allows physician to focus on patient care.
- Saves time.
- Allows physician to see more patients.
- Allows time to meaningfully engage with their clinical team.
- Spend more time with family and friends.
A Virtual Assistant can compliment the real-time update of EHR for patient visits by assisting the medical providers with a variety of tasks including but not limited to:
- Review and prepare charts ahead of patient visits
- Manage Referrals
- Messages and In-Basket
- RX
- Coordinate Follow-ups
- Billing and Coding
- and any other task as requested by the medical provider.
- Physicians usually report that the patients regularly thank them for spending more one-on-one time with them, rather than typing on the computer during the visit.
- Many see an uptick in Patient Satisfaction Scores.
- We have a HIPAA compliant facility.
- Recordable/data transferable devices are prohibited in the Scribing Facility.
- No data stored at any time.
- Scribing Facility under CCTV surveillance 24/7/365 for security and safety.
- Biometric Access in and out of Scribing Facility.
- Servers and nodes are password protected with high-end firewall and antivirus controls.
- Clear Desk Policy.
- HIPAA training conducted for all employees periodically and records maintained.
- Dedicated ISMS (Information Security Management System) Officer monitors, implements and ensures adherence to all ISMS norms.
- IT Security, NCA, NDA and HIPAA agreements signed by all employees including Management.
Have the current physicians been able to offset the cost of the service? Do they break-even or make a profit?
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- Most physicians notice an increase in revenues and visit volumes.
- On an average, 2-3 additional patients per day are seen, offsetting the cost of the service.
- Enhanced physicians’ productivity.
- Improved documentation – timeliness & accuracy, leading to improved billing.
- Less stress and burnout.
- It takes approximately 1-2 weeks for a Virtual scribe to adapt to a Physician’s style of documentation.
- Having regular one-on-one sessions with the Virtual Scribe during trials helps speed things up. The Virtual Scribe better understands the documentation style and is able to deliver per Physician’s expectation.
Is there a quality control process prior to the note being returned to the physician for sign off?
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- Internal auditors and language specialists ensure quality standards are met before Notes are returned to the Physician.
- Staff undergoes regular training in all relevant areas of scribing and EMR record update.
- We only recruit experienced Scribes with deep medical scribing experience.
- Good command over English language, good listening, comprehension and analytical skills.
- Scribes with strong academic medical background, usually completed undergraduate in Science – Pharmacy, Physiotherapy and Dental Sciences.
- We only recruit experienced Scribes with deep medical scribing experience.
- Good command over English language, good listening, comprehension and analytical skills.
- Scribes with strong academic medical background, usually completed undergraduate in Science – Pharmacy, Physiotherapy and Dental Sciences.
We will do both synchronous and asynchronous work. We specialize in the following –
Virtual Medical Scribe: listening to the doctor and patient encounter and documenting into the EHR in real-time.
Live Medical Transcription: Doctor dictates, we record the dictation, transcribe and update the EHR in real-time.
Asynchronous: Physicians dictates, we transcribe and update EHR in less than 24 hours.
- HIPAA compliant typing into EMR is achieved by getting a RDP (Remote Desktop Protocol) or logging-in via VPN. Usually done per Physician’s preference – typing directly on Physician’s laptop/desktop or by logging into EMR online.
- Dragon listens to dictations and provides transcript. It lacks intelligence and critical thinking and cannot differentiate between physician & patient.
- Scribing is intelligent and updates EHR with very high quality input, as it is done by trained people.
- Unique Scribe User ID & Password provided by Physician to enable access to EHR via secured VPN/RDP connections.
- Dedicated US # phone lines to receive, respond to client/customer queries, 24/7/365.
- We have prior experience in handling Internal Medicine, Family Medicine, ENT, Orthopedics, Cardiology, Gynecology, and other specialties.
Training on EMR - Which EMRs we have experience with - Cerner, EPIC, Allscripts, Athena, McKesson etc.?
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- We have experience in EPIC, MedUSA, MEDENT, EXAMWRITER, eClinicalWorks, Centricity, Athena health, AllMeds, Allscripts, Practice Fusion, NextGen, and AdvancedMD. However, since there are several EMRs, it is impossible for a Scribe to get exposed to all of them, but it is easy to pick up as they are mostly one and the same.