Common FAQs


Who is a Virtual Medical Scribe?

  • A Virtual Medical Scribe is a person who specializes in charting patients’ encounters into EHR in real-time.
  • Virtual Scribe documents relevant information from patient visits, partners with the Physician to deliver efficient patient care.

How does a Scribe work?

  • Exam rooms are equipped with a microphone and the exam room computers are connected with a secure HIPAA compliant LogMeIn
  • Scribe updates EHR in real-time with relevant information from the patient encounter.
  • Once or twice a day, physician reviews, edits and signs-off the visit notes.

How does the virtual scribe make provider life better?

  • Allows physician to focus on patient care.
  • Saves time.
  • Allows physician to see more patients.
  • Allows time to meaningfully engage with their clinical team.
  • Spend more time with family and friends.

 


What will the patient think about the Virtual Medical Scribe service?

  • Physicians usually report that the patients regularly thank them for spending more one-on-one time with them, rather than typing on the computer during the visit.
  • Many see an uptick in Patient Satisfaction Scores.

Are there any compliance or security /HIPAA privacy rule?

  • We have HIPAA compliant facility.
  • Recordable/data transferrable devices prohibited in Scribing Facility.
  • No data stored at any time.
  • Scribing Facility under CCTV surveillance 24/7/365 for security and safety.
  • Biometric Access in and out of Scribing Facility.
  • Servers and nodes are password protected with high-end firewall and antivirus controls.
  • Clear Desk Policy.
  • HIPAA training conducted for all employees periodically and records maintained.
  • Dedicated ISMS (Information Security Management System) Officer monitors, implements and ensures adherence to all ISMS norms.
  • IT Security, NCA, NDA and HIPAA agreements signed by all employees including Management.

Have the current physicians been able to offset the cost of the service? Do they breakeven or make a profit?

  • Most physicians notice an increase in revenues and visit volumes.
  • On an average, 2-3 additional patients per day are seen, offsetting the cost of the service.
  • Enhanced physicians’ productivity.
  • Improved documentation – timeliness & accuracy, leading to improved billing.
  • Less stress and burnout.

How much time it takes for me to kick-start the service?

  • It takes approximately 1-2 weeks for a scribe to adapt to a Physician’s style of documentation.
  • Having regular one-on-one sessions with the Scribe during trials helps speed things up. Scribe better understands the documentation style and is able to deliver per Physician’s expectation.

Is there a quality control process prior to the note being returned to the physician for sign off?

  • Internal auditors and language specialists ensure quality standards are met before Notes are returned to the Physician.

Why CTI/Cameo?

  • We only recruit experienced Scribes with deep medical scribing experience.
  • Good command over English language, good listening, comprehension and analytical skills.
  • Scribes with strong academic medical background, usually completed undergraduate in Science – Pharmacy, Physiotherapy and Dental Sciences.

Who does Cameo recruit to be as a medical scribe?

  • We only recruit experienced Scribes with deep medical scribing experience.
  • Good command over English language, good listening, comprehension and analytical skills.
  • Scribes with strong academic medical background, usually completed undergraduate in Science – Pharmacy, Physiotherapy and Dental Sciences.

Is it live or delayed?

We will do both synchronous and asynchronous work. We specialize in the following –

Virtual Medical Scribe: listening to the doctor and patient encounter and documenting into the EHR in real-time.
Live Medical Transcription: Doctor dictates, we record the dictation, transcribe and update the EHR.


Typing into EMR – legal issues of typing into EMR

  • HIPAA compliant typing into EMR is achieved by getting a RDP (Remote Desktop Protocol) or logging-in via VPN. Usually done per Physician’s preference – typing directly on Physician’s laptop/desktop or by logging into EMR online.

Difference between Scribing & Dragon

  • Dragon listens to dictations and provides transcript. It lacks intelligence and critical thinking and cannot differentiate between physician & patient.
  • Scribing is intelligent and updates EHR with very high quality input, as it is done by trained people.

Access To Emr – How Is It Controlled, Restricted Access

  • Unique Scribe User ID & Password provided by Physician to enable access to EHR via secured VPN/RDP connections.

If doctor has issues, who do they call, how is the issues resolved ?

  • Dedicated US # phone lines to receive, respond to client/customer queries, 24/7/365.

With what specialties do you work?

  • We have prior experience in handling Internal Medicine, Family Medicine, ENT, Orthopedics, Cardiology, Gynecology, and other specialties.

Training on EMR - Which EMRs we have experience with - Cerner, EPIC, Allscripts, Athena, McKesson etc.?

  • We have experience in EPIC, MedUSA, MEDENT, EXAMWRITER, eClinicalWorks, Centricity, Athena health, AllMeds, Allscripts, Practice Fusion, NextGen, and AdvancedMD. However, since there are several EMRs, it is impossible for a Scribe to get exposed to all of them, but it is easy to pick up as they are mostly one and the same.